Compliments

Tuesday, 27 May 2021

Dear Ms Sim,

I would like to provide an update for this matter.
Kumaran (HDB), Ameen and Johnathan from HBPTC who have been co-ordinating with various parties, putting in effort to solve the vibrating tap issue last month. In between, they have also offered to replace the faulty tap which we appreciate very much.

It's a pity that house visit has been put on hold. If not, I would like to thank you personally for always paying attention to residents' issue and ensuring our concerns are looked into. It's great having you as our MP.  :)

Pls take care during this challenging time.

Once again, thank you very much, Ms Sim.

Best regards,
Weiling

Monday, 17 May 2021

Dear Ms Faith Liu and Mr Ong,

I am writing to thank you for the quality of service provided at Toh Yi Drive. My family sincerely appreciate your gracious customer service, the level of detail and accountability you have demonstrated on my housing matters such as water leakage issues within my unit and unauthorised planting outside my unit.

As a new comer to this neighbourhood, I feel very welcome and this is definitely one of the best town council which promptly replies email and look into matters efficiently. Once again, on behalf of my family. Thank you.

Shri Ram

Thursday, 6 May 2021

Dear Mr Liang,

During the recent resident visit, my husband had a conversation with you and shared our concern of the security issue for the dark corridor infront of our 5-room unit. We are thankful that you have look into this matter and send the officer (Jolene) and electrician to install a light tube infront of our unit today. The electrician has done a good job.

We are very much appreciative for your swift action and now we have a bright corridor which is definitely very much better especially when our daughters came home late. We would like to share with you the attached pictures which was taken before and after the installations for your reference.

Once again, thank you very much.

With Best Regards,
Mr and Mrs Chng Chee Heng

27 April 2021, Tuesday

Dear HBPTC

I would like to compliment Ms Ng Shi Yu on her promptness and professionalism when she visited my premises to investigate on a report.

Through my matter requires her to follow up, her explanation on the way ahead gives me the confidence that it is in safe hands. Keep up the good work and maintain your pleasant disposition. Good job.

Boovaneswari

23 April 2021, Friday

Thanks Mr Rawi

I would like to put in record my sincere appreciation for your help & effort to have the faulty fans replaced, in order to maintain a clean, hygienic and conducive hawker centre/ market for both the stall owners and diners.

We are thankful to you and your team.

Best regards
Peggy

20 April 2021, Tuesday

Hi Faith,

Thanks for the great efforts.

I saw and noticed your team's effort on these few days trying to identify the issue. On behalf of segar residents we thank your team for the hard work and efforts.

Thank you

Steve Kek

Wednesday, 17 March 2021

Dear Edward,

As a new resident at Segar Palmview estate, I would like to compliment on the efficiency provided by the Town Council staff, Ms Gladys.

I have recently purchased a resale apartment and realised that the wall outside the door along the corridor was painted pink colour by the previous owner. After getting in touch with the Town Council, they have the wall painted the next day even though the estate is due for re-painting works soon. The efficiency took me by surprise as I have offered to get my ID to paint if it is too much of a hassle.

Furthermore, I have been the estate for numerous times and realised the environment is well kept.

As such, would like to applaud the efforts done by the Town Council for taking care of the residents need promptly.

Thank you.

Regards,
Resident of Segar Palmview

Saturday, 13 March 2021

Dear Town Council,

I am a Resident at Block 6 Ghim Moh Road. I recently encountered a rat in my unit.  I don't ever think there would be any chance of a rat coming into my unit. I have never encountered such incident for the past 20 years staying here.

So, this being the first time. We called in town council to advise us on what to do. Ms Joy was in charge of this case. She really handled the case very well in a professional way. She was doing her job and putting things upfront to us and at the same time she felt empathetic towards our unforeseen situation. She did her best, she explained to us. She even dropped by our unit to get a better view. I really feel she has done a very good job. She really deserves to be awarded. Honestly can't see much people like her anymore in this customer relations line. Kudos Joy. Keep it up!

Thanks.
Kube

Saturday, 27 February 2021

Hi,

Thank you for your prompt action in pruning the tree in front of my house.

Keep up the good teamwork!

Cheers
Surya

Tuesday, 2 February 2021

Yesterday (1st February 2021) at 3.45 pm. I parked my car at the loading/unloading area of BLK 470 Segar road to deliver a pot of orchids to my sister. When I returned at 4 pm, a large tree branch had fallen over my car, covering the whole bonnet area. Fortunately the town council officer Gigi was making her inspection round. She quickly spoke to Cynthia and also got the help of 2 male workers to remove the tree branches.

I would like to express my appreciation to these town council officers and workers for their timely assistance and efficiency. Good Job!!

Ng Lk

Tuesday, 26 January 2021

Hi I like to take this opportunity to compliment one of your officer Mr. Frederick..

He very professional, willing to listen n help when problem arise. Your town council is lucky to have a gd staff like him .

Kristel

Monday, 11 January 2021

I would like to send my compliments to your Staff, Jolene Lim for being fast and efficient.

Rosie Chen

Monday, 14 December 2020

Hi I have been staying at Toh Yi Drive for about 2 years now. I would like to compliment Conservancy Supervisor Mr Habib and his team (LS2 company) for their excellent support and services so far.

We always manage to get prompt responses whether for bulky item removal, help with water plumbing and other issues encountered during renovations. Also, I note that they do a very meticulous job in cleaning the corridors and the whole estate in general. Sometimes, there are items lying around the corridors (slippers etc) and I noticed that they bother to place the items properly elsewhere before continuing their cleaning (instead of just avoiding the area which is what other cleaners may do to rush through their job).

The team is always hardworking and has a good attitude, smiling when they see us, etc. All in all, they make this a very pleasant environment.

Please tell them to keep it up and continue their good work. Thanks!

Lucy Yow

Friday, 11 December 2020

Hi Frederick,

Thank you for the rectification and make good on those leaking area. Appreciated the good job done by town council and will feedbacks positively during GRC meet the people session.

Take care and hope this recurring leaking issue will put to an end.

Jason Tan

Sunday, 29 November 2020

Hi Jacqueline,

Thank you for the prompt action.

Appreciate your lift team's professionalism. Kudos👍🏻.

Mike Chia

Wednesday, 25 November 2020

Dear Jimmy,

Thank you for your prompt action.

I am impressed with you and your lift team’s efficiency.

Have a good day ahead!

Best Regards,
Esther

Friday, 20 November 2020

A big thank you to Mr Neo for taking time out to listen to the issue affecting my family for many months and handling it extremely effectively and promptly and to Miss Jolene for the correspondence and trying to handle the problem at the beginning. Thumbs up!

Would appreciate very much also if you could follow up with the low hanging incense burner which poses as a safety hazard for all that walks by that corridor.

Thank you so much and warmest of regards,
Chin Han Jeremy Lim

Thursday, 19 November 2020

Thank you, Frederick for the prompt respond and help. Your service is excellent and we are very delighted on your helpfulness and plan on resolving this recurrent ceiling leaking and external wall seepage issue into my unit.

GREAT JOB and do keep us posted on the physical rectification status.

Thank you!

Jason Tan

Monday, 2 November 2020 

Dear Mr Liang,

I'm writing to let you know how much I appreciate the efficiency of our Town Council staff. On Tuesday, 27th Oct., I notice and feedback on damage, the connecting pathway, between block 441 and Fajar Shopping Centre. Popping tiles that poses danger if residents were to kick and cut or injured their feet.

Within 48 hours, yesterday evening the repair was done. Please see photo attached.

Here I would like to record a job well done in record time, very efficient.

Well done, Lawrence Toh (and Ameen)

Regards,
Say Keong

Friday, 30 October 2020

Dear Sir

My family and I would like to extend our appreciations to Mr Ong Eng Huat of Holland Bukit Panjang Town Council and the Supervisor, Habib and his team of colleagues from LS 2 Services Pte Ltd for their help on 29 Oct 2020.

The lift at my mother's block will shut down for maintenance/enhancement. During which, my wheelchair-bound mother has medical appointment with SGH. Mr. Ong had kindly arranged his colleagues to carry my mother in her wheelchair down from 3rd floor and back up after her appointment. My mother was overweight and that was no easy task. We are really grateful and touched by their act.

Having lived in Toh Yi Estate for the past 32 years, i find time and again these team of workers going beyond their basic duty of keeping the estate clean. They will not hesitate to assist the residents when the needs arise. Other example was when different cleaner came to my assistance whenever they see me carrying stuff to the bin centre.

Thank you, Mr. Ong and your team!

Yours sincerely
Helen Koh Lay Sim
Blk 9 Toh Yi Dr

Monday, 19 October 2020

Hi Azrul

Thanks for fixing the electrical outage at Blk 303 Clementi Ave 4 so quickly.

I was beginning to worry about the medicines kept in the fridge and about to bring them over to my parents’ house when electricity was restored.

Appreciate the town council’s speedy response.

Wish everyone a good week ahead.

Regards
Jacqueline

Thursday, 8 October 2020

Dear Jason,

Good day to you and hope this email finds you well.

I would like to take this opportunity to compliment Tracy’s dedicated efforts looking after the community well. The listing is exhausting. On behalf of TY residents, we are grateful that the recent dengue cluster at Toh Yi is now closed with close collaborations by the Town Council. 

Her works have not gone unnoticed by committee members of the Toh Yi RN management and the TY residents. She has always been able to find appropriate solutions quick wittedly for any situations arise. Her related experiences are commendable for liaising and coordinating with different agencies, demonstrating her leadership and relationships with them.

Toh Yi RN Management team knows how much she thrives and hopes that she will be able to bring her enthusiasm to the other Property Managers.

Well done Town Council and Tracy! Look forward to more good years to come.

Best Regards,
Den Lee
Toh Yi RN Chairman

Wednesday, 7 October 2020

Good morning to the respective person in charge, 

Sorry this came late, just dropping by a message to let you know whoever’s idea in trimming off this particular tree 🌳 is REALLY good!

As my unit is on the second floor, it’s quite dark as the trees are nearby each other. Sometime it even gets to touch my window too.

But now I can see that my living room is brighter. Furthermore, we need sunlight definitely.  When the trees are being trimmed, we get more fresh air too!

Thank you do much for doing this.

Your sincerely,
Resa

Monday, 5 October 2020

Dear Ms Sim Ann,

I would like to thank you for your time and help on this matter. At least this has prompted them to follow up with the contractor to get an ETA of end Dec 2020 for panel installation.

I find the staff at the Holland Bukit Panjang town council (like the property officer for Trivelis I encountered, Jonathan) to be more empathetic and proactive in addressing problems, even though they must also be in a difficult position at times in managing issues within the estate. If only this matter was within the purview of HBPTC. The approach taken makes a lot of difference to a resident in need of help.

Thanks,
Joanne

Monday, 28 September 2020

Good evening Faith,

Thank you for the quick response and for letting me know! I took a walk past the area this evening and was able to walk through the pathway smoothly thanks to your prompt efforts.

Regards,
Charisia

Saturday, 08 August 2020

Dear Sir or Madam,

I am writing to compliment the service excellence.

Firstly, I would like to say "Thank You" to Ms Cynthia Lee and team for the best service provided and putting effort into taking care of our environment clean during these tough periods.

I am very impressed by her immediate action as well as the follow-up call & email on the grass-cutting works. I appreciate her speedy movement to ease my worries.

Also, I would like to say thank you to Ms Gisela Ng for her quick reply after my feedback to the Town Council.  At least I know there is someone concerned about us, the residents.

Thank you all for the hard-work during these periods. I appreciate it very much.

Without you, without a clean environment; with your help, hassle-free we are.

Again, A big thank you to all. Stay safe and keep well.

Happy National Day!

With Best Regards,
Peiying

Monday, 27 July 2020

To: Angela from Customer Service
(Holland/ Bukit Panjang Town Council)

Thank you for your superb service to my request for a GIRO form through a telephone call.

I had receive it the next day in my mailbox. It was very commendable that your service is so prompt.

Thank you and keep it up!

Best regards
KG Tan

Wednesday, 15 July 2020

Dear Gisela Ng,

The said flapping plastic wrappers on the lamp-posts have been removed and the falling Zinc Housing Construct (Blk 452) has been hammered back into position.

Please thank Property Officer, Mr Mohamed Ameen and the Chief Contractor for me.

Thanks so much for speedy response and rectification.

Warm regards to all
Mdm Koh Chou Tee

Wednesday, 15 July 2020

Dear Sir/Madam,

Just a quick note to communicate my thanks to the staff of HBPTC who responded to my email and got my keys and my wedding ring back to me in less than 6 days which included the Polling Day and the long weekend. Much appreciated and kudos to Rawi.

Mr Lawrence Ng

Monday, 29 June 2020

Dear Sirs/Madam,

I would like to give a compliment to Mr Mohamed Ameen. The officer have been patiently follow up with the issues that was given in my feedback previously.

The officer did a good job and efficiently. He took my feedback seriously. He did his best in follow up actions and prompt update to me.

I appreciate with the efforts of the officer's follow up actions that reached to my satisfaction. Hopefully, the officer will continue to keep up with good quality. I would like to say big thank you to him.

Best regards.
Azroy

Friday, 24 June 2020

Hi Angela and Jacqueline,

Thank you for the follow up call earlier today.

Yes, issue has been rectified on Monday, 22 June morning.

I would like to express my sincere thanks for the prompt response in addressing the issue.

Please extend my thanks to all involved. This has been a pleasant experience with the town council. Thank you

Regards
Gordon

Sunday, 3 May 2020

Dear sir/madam,

In view of the circuit breaker period, we have accepted the limited conservancy services in our neighbourhood. In addition the fact that so many migrant workers are kept in quarantine, and not able to undertake their jobs, it makes what I have to say below even more important.

I would like to express my appreciation and compliments to the cleaner looking after my blk and neighbouring blocks. We have accepted that cleaning services will have to be reduced to reduce contacts. Add on to the fact many cleaning staff may be stuck in their dorms, I would like to say that there is one particular cleaner at my block who has been hardworking and dutifully fulfilling his duties and jobs.

This cleaner (whose name I do not know) is working so hard. I see him driving his towing vehicle to emptying our trash from the rubbish chutes, and also does all the sweeping, even the floor to floor sweeping of the stairways. He also sweeps the neighbourhood and really keeps the neighbourhood clean. It especially moves me when i see him working even after dark, when I know he started at dawn. And I see him managing all this work single-handedly. I saw no one else doing the work.

I don't know if he is paid extra for taking on extra duties but idefinitely feel he should! He is definitely an essential worker deserving acknowledgement, recognition and reward.

I would be grateful if you can convey my compliments to his contracting company and I would like to see him continue looking after our block and be rewarded for his dedication and excellent service!

I would be happy to give further feedback and please feel free to give me a call.

Sincerely yours,
Cynthia Lee

Thursday, 23 April 2020

Hi Rohaidah,

I want to take this opportunity to compliment Yang Hwee’s swift response to our queries. She has exceeded my usual expectation of how a town council officer’s response would be. She understands our concerns and even came to my house to ensure the town council workers complete the task.

Please help me convey my gratitude to Yang Hwee. Thank you!

Zen

Thursday, 23 April 2020

Hi Ms Rohaidah,

Thank you for your fast response. Everything is fixed.

Thank you and stay safe.

Regards,
Jonathan Tang

Wednesday, 22 April 2020

Dear HDB/HBPTC

There was a leak yesterday from the main water supply pipe serving the upper 3rd floor unit, which unfortunately, passed through my parents’ 1st floor unit. As a result, our kitchen was flooded due to the leak.

Despite the current situation surrounding COVID-19 and the many restrictions on the works/workers available, I’d like to specially thank Mr Ngo from HDB for constantly checking in with my family even though it wasn’t HDB’s case, and keeping my family updated on his liaising with TC and assuring us via WhatsApp even though it was after working hours, and also to Mr Ong from HBPTC for his assistance liaising with the TC plumbers, and also getting the upper floor unit to agree to turn off the water supply so that the flooding does not continue throughout the night.

The leak has since been resolved this morning when the workers visited us, and my family is deeply appreciative of the assistance given to us. Please keep up the good work and stay safe and healthy during this period.

cc Ms Sim -it’s always comforting to know that we have such dedicated officers serving the residents on the ground.

Sincerely,
Ms Akidah

Tuesday, 7 April 2020

Dear Rohaidah,

A very good afternoon to you. Thank you so much for your prompt response.

Thank You so much for getting the technician to come and repair the lift. Your help is greatly appreciated.

Once again, thank You.

Regards,
Angela

Wednesday, 1 April 2020

Hi Jonathan,

Many thanks for your prompt response and diligence in following through on this issue, and in getting the lift maintenance crew to be onsite to test and resolve the rumbling sounds so quickly.

After the fix since yesterday, the lifts are quiet now in flight, and for residents like me in the stack right next to the lift shaft, it really helps a lot. Really appreciate your help. I used to stay at a block under another GRC and they normally ignore such feedback or are not very prompt, so I really respect your professionalism. Thanks again!

Regards,
Joanne

Wednesday, 1 April 2020

Dear Sir,

This afternoon (at about 3pm), I came home to my residence and was surprised to find pencil mark graffiti on the adjacent wall along the corridor outside my unit.

Looking at the ‘drawings’ on the wall, I thought it could probably be done playfully by a small child with no malice. I did not notice the drawings when I left this morning at 6.20am. I tried to engage the neighbours upstairs but to no avail so I decided to call Holland Bukit PanjangTown Council at Bangkit Road.

I spoke to Customer Service Officer “Rohaidah” and reported to her the matter.

At about 3.35pm, estate Cleaner Supervisor (apologies -I did not note his name but he is a Bangladashi) came and took photographs of the drawings on the wall. He said that he will get the wall painted. He then went upstairs to speak to the concerned unit and informed them accordingly.

Appreciate the fast response from the town council and good service.

It would be good if during routine ‘walkabout’ by the Estate Officer, could also approach new residents (especially from another country) and remind them of the do and don’ts of living in housing estate. Especially informing them that there are other residents leaving around their unit and to be considerate.

I also attached a photo of the estate cleaners re-painting the wall at 4pm.

Thank you.

MohdAli Misran

Saturday, 28 March 2020

Hi Yi Ni and AikKeong,

We are totally satisfied with the cleaning yesterday ! The floors were practically sparkling clean.

Thank you for the support to make our estates so clean and tidy.

Jimmy

Saturday, 21 March 2020

Dear Officer in-charge,

I write to compliment your staff and counterparts on their service quality.

HBPTC’s Jonathan Han, HDB’s Kumaran and their team have rectified and resolved my water pressure issue few weeks back.

Kudos to them for their professional advice and assessment on the problem. I hope they will continue to maintain their high standards of work.

Thank you.

Best Regards,
Darren Goh

Friday, 20 March 2020

Hello Huixian

Thank you very much for your diligent action and follow up in getting through to the intended residents.

Your efforts in this is appreciated which reflects your seriousness and professionalism as our Town Council representative in dealing with issues raised by the residents.

Thank you so much!

Regards,
Lynn B

Tuesday, 18 February 2020

Thanks Mr Rawi

Would like to take this opportunity to thank you for your prompt response and replies with regard to my concerns and queries about the maintenance of hygiene standard of the market and hawker centre.

Your time and effort and understanding is so much appreciated. You are a staff whom take your job seriously and patient and professional. You are a staff which bring pride to your agency!

Thank you very much, again.

Best regards
Peggy

Tuesday, 31 January 2020

Good Afternoon Ameen,

Thank you for the prompt reply & good work. Really appreciate it.

Best regards
Khamal

Tuesday, 24 December 2019

Dear Management,

Please look into the possibility on online booking. Please commend Li Yun for her calm and professionalism in dealing with difficult and challenging clients. She was excellent.

Jamilah Kamis

Monday, 23 December 2019

Hi Jimmy,

Thank you and your team for rectifying the issue so quickly!

Regards
Henry

Thursday, 19 December 2019

Hi Mr Ameen,

You had done a great job by reacting and helping the residents in our block to ease the noise nuisance.

Thank you for your effort made. Appreciate

Merry Christmas and a Happy Prosperous New Year Mr Ameen.

Regards
Judy

Tuesday, 3 December 2019

Dear Santhi,

Thank you for the phone call and for your efficient reply in response to my request for the statement. I have received the statement attached. Thanks!

Regards
Meishan Toh

Tuesday, 3 December 2019

Hi Azrul,

Thank you very much for your kind help.

My family really appreciate your professionalism and promptness.

Regards,
Winston

Monday, 18 November 2019

Good Evening Cynthia & Team,

As of 16th November 2019, I have noticed that the tree has been cut already. Thanks to you I am able to open my windows freely again.

Once again, great job and thank you for your hard work :) Do keep it up!

Warmest Regards,
Sofea Adrianna

Sunday, 17 November 2019

Hi Rohaidah,

Thank you very much for sending the guys to come and clean on Friday Morning. That was very efficient. I am very impressed. My wife and I both think that they did a good job in removing most of the black stains.

I managed to talk to my neighbour and he sent his maid to also clean up the mess on Sat afternoon too.

The lift lobby is clean right now.

Thank you very much for the help. I already appreciate it.

Regards,
Khoi Seng

Thursday, 7 November 2019

Dear Sir,

We would like to express our appreciation and commendation to Mr. Rawi of Holland, Bukit Panjang TC for his initiative, excellent and efficient job, for removing the dangerous metal rod (20cm, diameter 1cm) extruded vertically from the ground left behind by the previous contractor.

This is happened to be at the site of The State Land beside block 101 below railway track. I have expected him to arrange with relevant department, yet this job is carried out within 24 hours with his initiative by mobilising his man power.

He shows his concern for the safety of residents and sense of urgency though the land belongs to the state.  His extra effort has increase the productivity and avoid possible injury of residents. His extra effort and initiative have made himself different from other officers. He has also set a good for other officers and certainly deserved to be commended.

We also attach the photo of the metal rod.

We also share our appreciation with HDB and Dr Tan Wu Meng of neighbouring JCTC.

Thank you.

Francis Yeo

Tuesday, 5 November 2019

Dear Shyh Yang and Rohaidah

Thanks for your prompt response in this matter.

Glad that the residents in S270018 (mostly elderly) will have a safe environment to live with.

Thanks for your professionalism and the lift engineering team.

Regards
Jo

Saturday, 19 October 2019

Dear Gary Ho

Good morning
Thank you for your hard work. well done.
Have a nice weekend

Best Rgds
YongZhen

Thursday. 10 October 2019

Ms Vas Raman, Property Officer
Holland-Bukit Panjang Town Council

Thank you very much for the kind assistance rendered to help resolves the ELCB excessive tripping problem (per Issue #1) for my unit PROMPTLY on 01.10.19 :D

Your Sincerely,
Yeo Bak Kwee (Mr)

Thursday, 3 October 2019

Dear Ms Tan,

I really appreciate your personal attention into the feedback that we have given. Edna has already updated me about the conversation she had with you and the steps that the town council is taking.

Thank you very much for the update.

Regards
Edwin Sim

Wednesday, 2 October 2019

Dear Shi Yu

Thank you so much for your quick replies and prompt follow-up. Truly appreciate it.

Thank you,
Hairini

Wednesday, 2 October 2019

Dear Cynthia

Received your email with thanks.

Appreciate much your prompt reply and rectification on the issue. The view is now much better with no sight of any insects in the bedrooms.

Well done to Holland-Bukit Panjang Town Council team.

Once again, a BIG THANK YOU.

Yours sincerely
Azman & Sadila

Tuesday, 24 September 2019

Hi Shyh Yang,

On behalf of the residents i'm really thankful for your action to ensure the resident safety and also giving the effort for following up. Hope the owner of the flat will understand it and take your advise.

Regards,
Patrick

Saturday, 21 September 2019

Hi Gladys,

Please convey my thanks and appreciation to Moshin and his colleagues. They did an amazing job and I really appreciate their help.

My thanks to you as well for assisting with the arrangements.

Best regards,
Kai Xiang.

Wednesday, 18 September 2019

Dear Ameen

Appreciate for your great help for making the benches safer for children use!

Thank you very much of your effort and care of our children’s safety.

Best Regards
Angela

Thursday, 19 September 2019

Dear Sir/Madam,

I write to compliment your officer, Mr Pascal Gan.

One of the residents at blk 248 has abused the water tap at the staircase and BBQ area. Every day, he would collect few pails of water at several times of day.

I met Mr Gan and highlighted this matter to him. He investigated the matter. Thanks to his swift action, the matter is resolved.

I find that Mr Gan is a kind and friendly person who handle the matter amicably within the neighbourhood. The residents will be proud to have such a person under your employment.

I would like you to inform him that I sincerely appreciate his earnest effort in settling the matter.

Thank you.

Yours faithfully,
Victor
HP: 96796797
Resident at Blk 248

Saturday, 14 September 2019

Hi Faith

Thank you once again for your time and prompt response on this issue. :)

Best regards
Vivien

Saturday, 31 August 2019

Dear Frederick

Many thanks for the excellent work and follow up. We also observed a higher standard of cleanliness over the last few days with the addition black bin.

These swift efforts would not have been possible if not for your team’s efforts.

I attach some photos for your reference; let’s continue to monitor the situation and may these measures be sustainable!

Mrs Chua

Thursday, 29 August 2019

Dear Team

We recently had some problem with turning on our water mains which subsequently leaked.

I would like to thank those involved in helping us to sort out our issues.

The person (Angela) who took our call promptly arranged for someone to attend to our problems. The maintenance guys turned up within an hour. And there was a Mr Ong who called up to check if issues were rectified.

Once again, thank you everyone at Holland Bukit Panjang town council for the impressive follow up.

Kind Regards
Alice Kow
Blk 7, Toh Yi Drive

Sunday, 25 August 2019

Dear Gladys,

I have reported a wall crack at 546A Segar Rd.

Thanks you very much for the quick action. I have noticed the crack has being patched on the next working day. Thanks for the good job 👍.

Best Regards,
Albert

Saturday, 24 August 2019

Dear Ameen & Management Team,

I would like to appreciate that you made an effort to provide pedestrians to walk in shelter by providing linkways at Blk 447, Bukit Panjang Ring Road. These linkways are near to our block and they are very helpful.

Thank you.

Regards
Dinesh Ram

Tuesday, 20 August 2019

Dear Fiona,

Thank you for your prompt action to ensure the items are removed.

 The efficiency and follow up actions of town council is demonstrated and appreciated.

Have a good week ahead.

Regards,
Alison

Saturday, 17 August 2019

Hi Ms Vas Raman and service team,

Thanks for your assistance.

The lighting has been installed and we are very satisfied with the service.

Again, thanks for your efficient action to address resident feedback.😊😊

Thanks very much.

Best Regards,
Brandon Tham

Wednesday, 14 August 2019

Hi Faith,

Thank you for your prompt response.

I saw some trees were trimmed at the playground this afternoon and a notice that one of the trees would be removed due to safety of the residents.

Greatly appreciated for your prompt actions to the feedback and issue. Looking forward to a cleaner environment and clear view of scenery around the area for residents and children who play at the playground. :)

Best regards
Vivien

Thursday, 8 August 2019

Dear Ms Chan,

I would like to thank u for ur quick action n updates. Pls be noted that the neighbour has removed the mop from my observation today.

Cheers,
Kat

Tuesday, 6 August 2019

Hi Gladys

Yes, it has been removed.

I want to thank you for the speedy and effective action taken.

Greatly appreciated. Keep up the excellent work that you guys are doing.

Warm Regards,
Janice

Friday, 2 August 2019

Dear Mr Fredrick,

Thank you for the prompt follow up.

The residents thank you for your valuable service.

Have a good day.

Sincerely,
Jennifer

Tuesday, 30 July 2019

Hi

I would like to thank Mr Azmi for following up on the matter & has brought the contractor at the same time with him to see if they could instantaneously rectified the problem matter. This was done probably 2 weeks back. As I was then tied up with work, could only now write my appreciation to him. Thank you very much Mr Azmi.

Regards
Eleanor

Thursday, 18 July 2019

Hi Mr Lee (Shyh Yang),

Really happy that action has been taken. 

Meanwhile you can alert the other agencies about how issues like this ought to be handled.

I wish you the best in this undertaking and a big thank you to the cleaners for doing a job outside their vicinity.

Best regards,
Mary Jacobs Mathew

Tuesday, 16 July 2019

Dear Mr. Rawi,

Thank you for your email.

We very much appreciate your assistance, prompt action and advice regarding this matter.

Best Regards,
Caroline

Sunday, 9 July 2019

Hi Huixian,

Very much appreciate for your support and your team’s effort to fix out our study room seepage issue. We will continue to monitor the situation and update you if problem persist.

Thank You.

Regards,
Jen Shan

Sunday, 9 July 2019

Good evening Ms Ng (Shi Yu),

Ref below email, on behalf of residents at Blk 517, I wish to say a big thanks to the Town Council for placing the blue chairs in its designated area.

We appreciate very much for the effort and keep up the good work.

Best Regards,
Mazli Muhamad
Resident of Blk 517