Tuesday, 24 December 2019

Dear Management,

Please look into the possibility on online booking. Please commend Li Yun for her calm and professionalism in dealing with difficult and challenging clients. She was excellent.

Jamilah Kamis

Monday, 23 December 2019

Hi Jimmy,

Thank you and your team for rectifying the issue so quickly!


Thursday, 19 December 2019

Hi Mr Ameen,

You had done a great job by reacting and helping the residents in our block to ease the noise nuisance.

Thank you for your effort made. Appreciate

Merry Christmas and a Happy Prosperous New Year Mr Ameen.


Tuesday, 3 December 2019

Dear Santhi,

Thank you for the phone call and for your efficient reply in response to my request for the statement. I have received the statement attached. Thanks!

Meishan Toh

Tuesday, 3 December 2019

Hi Azrul,

Thank you very much for your kind help.

My family really appreciate your professionalism and promptness.


Monday, 18 November 2019

Good Evening Cynthia & Team,

As of 16th November 2019, I have noticed that the tree has been cut already. Thanks to you I am able to open my windows freely again.

Once again, great job and thank you for your hard work :) Do keep it up!

Warmest Regards,
Sofea Adrianna

Sunday, 17 November 2019

Hi Rohaidah,

Thank you very much for sending the guys to come and clean on Friday Morning. That was very efficient. I am very impressed. My wife and I both think that they did a good job in removing most of the black stains.

I managed to talk to my neighbour and he sent his maid to also clean up the mess on Sat afternoon too.

The lift lobby is clean right now.

Thank you very much for the help. I already appreciate it.

Khoi Seng

Thursday, 7 November 2019

Dear Sir,

We would like to express our appreciation and commendation to Mr. Rawi of Holland, Bukit Panjang TC for his initiative, excellent and efficient job, for removing the dangerous metal rod (20cm, diameter 1cm) extruded vertically from the ground left behind by the previous contractor.

This is happened to be at the site of The State Land beside block 101 below railway track. I have expected him to arrange with relevant department, yet this job is carried out within 24 hours with his initiative by mobilising his man power.

He shows his concern for the safety of residents and sense of urgency though the land belongs to the state.  His extra effort has increase the productivity and avoid possible injury of residents. His extra effort and initiative have made himself different from other officers. He has also set a good for other officers and certainly deserved to be commended.

We also attach the photo of the metal rod.

We also share our appreciation with HDB and Dr Tan Wu Meng of neighbouring JCTC.

Thank you.

Francis Yeo

Tuesday, 5 November 2019

Dear Shyh Yang and Rohaidah

Thanks for your prompt response in this matter.

Glad that the residents in S270018 (mostly elderly) will have a safe environment to live with.

Thanks for your professionalism and the lift engineering team.


Saturday, 19 October 2019

Dear Gary Ho

Good morning
Thank you for your hard work. well done.
Have a nice weekend

Best Rgds

Thursday. 10 October 2019

Ms Vas Raman, Property Officer
Holland-Bukit Panjang Town Council

Thank you very much for the kind assistance rendered to help resolves the ELCB excessive tripping problem (per Issue #1) for my unit PROMPTLY on 01.10.19 :D

Your Sincerely,
Yeo Bak Kwee (Mr)

Thursday, 3 October 2019

Dear Ms Tan,

I really appreciate your personal attention into the feedback that we have given. Edna has already updated me about the conversation she had with you and the steps that the town council is taking.

Thank you very much for the update.

Edwin Sim

Wednesday, 2 October 2019

Dear Shi Yu

Thank you so much for your quick replies and prompt follow-up. Truly appreciate it.

Thank you,

Wednesday, 2 October 2019

Dear Cynthia

Received your email with thanks.

Appreciate much your prompt reply and rectification on the issue. The view is now much better with no sight of any insects in the bedrooms.

Well done to Holland-Bukit Panjang Town Council team.

Once again, a BIG THANK YOU.

Yours sincerely
Azman & Sadila

Tuesday, 24 September 2019

Hi Shyh Yang,

On behalf of the residents i'm really thankful for your action to ensure the resident safety and also giving the effort for following up. Hope the owner of the flat will understand it and take your advise.


Saturday, 21 September 2019

Hi Gladys,

Please convey my thanks and appreciation to Moshin and his colleagues. They did an amazing job and I really appreciate their help.

My thanks to you as well for assisting with the arrangements.

Best regards,
Kai Xiang.

Wednesday, 18 September 2019

Dear Ameen

Appreciate for your great help for making the benches safer for children use!

Thank you very much of your effort and care of our children’s safety.

Best Regards

Thursday, 19 September 2019

Dear Sir/Madam,

I write to compliment your officer, Mr Pascal Gan.

One of the residents at blk 248 has abused the water tap at the staircase and BBQ area. Every day, he would collect few pails of water at several times of day.

I met Mr Gan and highlighted this matter to him. He investigated the matter. Thanks to his swift action, the matter is resolved.

I find that Mr Gan is a kind and friendly person who handle the matter amicably within the neighbourhood. The residents will be proud to have such a person under your employment.

I would like you to inform him that I sincerely appreciate his earnest effort in settling the matter.

Thank you.

Yours faithfully,
HP: 96796797
Resident at Blk 248

Saturday, 14 September 2019

Hi Faith

Thank you once again for your time and prompt response on this issue. :)

Best regards

Saturday, 31 August 2019

Dear Frederick

Many thanks for the excellent work and follow up. We also observed a higher standard of cleanliness over the last few days with the addition black bin.

These swift efforts would not have been possible if not for your team’s efforts.

I attach some photos for your reference; let’s continue to monitor the situation and may these measures be sustainable!

Mrs Chua

Thursday, 29 August 2019

Dear Team

We recently had some problem with turning on our water mains which subsequently leaked.

I would like to thank those involved in helping us to sort out our issues.

The person (Angela) who took our call promptly arranged for someone to attend to our problems. The maintenance guys turned up within an hour. And there was a Mr Ong who called up to check if issues were rectified.

Once again, thank you everyone at Holland Bukit Panjang town council for the impressive follow up.

Kind Regards
Alice Kow
Blk 7, Toh Yi Drive

Sunday, 25 August 2019

Dear Gladys,

I have reported a wall crack at 546A Segar Rd.

Thanks you very much for the quick action. I have noticed the crack has being patched on the next working day. Thanks for the good job 👍.

Best Regards,

Saturday, 24 August 2019

Dear Ameen & Management Team,

I would like to appreciate that you made an effort to provide pedestrians to walk in shelter by providing linkways at Blk 447, Bukit Panjang Ring Road. These linkways are near to our block and they are very helpful.

Thank you.

Dinesh Ram

Tuesday, 20 August 2019

Dear Fiona,

Thank you for your prompt action to ensure the items are removed.

 The efficiency and follow up actions of town council is demonstrated and appreciated.

Have a good week ahead.


Saturday, 17 August 2019

Hi Ms Vas Raman and service team,

Thanks for your assistance.

The lighting has been installed and we are very satisfied with the service.

Again, thanks for your efficient action to address resident feedback.😊😊

Thanks very much.

Best Regards,
Brandon Tham

Wednesday, 14 August 2019

Hi Faith,

Thank you for your prompt response.

I saw some trees were trimmed at the playground this afternoon and a notice that one of the trees would be removed due to safety of the residents.

Greatly appreciated for your prompt actions to the feedback and issue. Looking forward to a cleaner environment and clear view of scenery around the area for residents and children who play at the playground. :)

Best regards

Thursday, 8 August 2019

Dear Ms Chan,

I would like to thank u for ur quick action n updates. Pls be noted that the neighbour has removed the mop from my observation today.


Tuesday, 6 August 2019

Hi Gladys

Yes, it has been removed.

I want to thank you for the speedy and effective action taken.

Greatly appreciated. Keep up the excellent work that you guys are doing.

Warm Regards,

Friday, 2 August 2019

Dear Mr Fredrick,

Thank you for the prompt follow up.

The residents thank you for your valuable service.

Have a good day.


Tuesday, 30 July 2019


I would like to thank Mr Azmi for following up on the matter & has brought the contractor at the same time with him to see if they could instantaneously rectified the problem matter. This was done probably 2 weeks back. As I was then tied up with work, could only now write my appreciation to him. Thank you very much Mr Azmi.


Thursday, 18 July 2019

Hi Mr Lee (Shyh Yang),

Really happy that action has been taken. 

Meanwhile you can alert the other agencies about how issues like this ought to be handled.

I wish you the best in this undertaking and a big thank you to the cleaners for doing a job outside their vicinity.

Best regards,
Mary Jacobs Mathew

Tuesday, 16 July 2019

Dear Mr. Rawi,

Thank you for your email.

We very much appreciate your assistance, prompt action and advice regarding this matter.

Best Regards,

Sunday, 9 July 2019

Hi Huixian,

Very much appreciate for your support and your team’s effort to fix out our study room seepage issue. We will continue to monitor the situation and update you if problem persist.

Thank You.

Jen Shan

Sunday, 9 July 2019

Good evening Ms Ng (Shi Yu),

Ref below email, on behalf of residents at Blk 517, I wish to say a big thanks to the Town Council for placing the blue chairs in its designated area.

We appreciate very much for the effort and keep up the good work.

Best Regards,
Mazli Muhamad
Resident of Blk 517

Wednesday, 26 June 2019

Dear Marcus

Thank you so much for your prompt and efficient response to the situation.

Thank you for your advice to the resident involved and the follow up action.

I suggest that you check all the fire hose reel compartment on every floor for blocks 29 and 30, as old people staying here tend to use these compartments to store their personal items.

It’s good to check and Ensure that there are no personal items in these compartments and to have these compartments locked so residents will not use the space to store their personal items.

Thank you again for your excellent work! I really appreciate it and am very grateful for your fast response and great work!

Susan Tan

Tuesday, 18 June 2019

Dear Sirs,

Do convey this compliment to your officer by the name of Miss Cynthia Lee from Horticulture and Ms Rohaidah Abidin of her efficient actions. We recognised of such good & prompt service and reply. She has great talent that accomplish great job.

We appreciated of her efforts that solved our issue. Keep up the good work. Thank you.

Best regard.
Mrs Noi

Tuesday, 25 June 2019

Hi Ms Tan (Yi Ni),

Thank you for providing the work details and the efforts towards resolving the water seepage issue.

Really appreciate it!

Wee Kiat

Thursday, 30 May 2019

Dear Ms Rohaidah Abidin and Mr Thomas Lee,

On behalf of our fellow residents, appreciate the fast actions. Have a nice day!


Wednesday, 29 May 2019

Hi Rohaidah,

Thank you for your swift response as always.
I have rated your service as excellent in the feedback form.
Have a great day! :)

Warm regards,
Daniel Sim

Tuesday, 28 May 2019

Dear Angela,

Thank you for your swift reply and also swift actions. My helper was outside witnessing the prompt actions by the team. Appreciate it very much. Great team work and good service.

Lynn Hassim

Tuesday, 28 May 2019

Dear Rohaidah & Marcus,

I am truly very impressed by the efficiency of the town council. Thank you very much and have a good week ahead!

Best regards,

Friday, 17 May 2019


To Whom It May Concern

I am writer this email to praise one of your most efficient staff Mr Jimmy Yap. He has solved the following issue within few days.

1.) after report bees near my unit, he came down and noticed trees surrounding our blocks overgrown and arrange for tree trimming. These few block sites look neat and brighter after trimmed.

2.) I have this bees issue for almost one and half year. And finally this time Mr Jimmy Yap has helped me to solve the bees issue. (found that there is a bee hive above my unit). He told me although the hive has been destroyed, it is safe to keep observe any leftover bees behind. Gladly to say so far about three weeks after the hive destroyed, no sight of bees anymore.

3.) outside my corridor, there is this bicycle chain (which belong to ex owner). I have been in this HBD unit for eleven years and trying to ask town council to help remove but nothing been done. That day after Mr Jimmy Yap helped solve the bees issue. I told him this particular lock and immediately within two hours, he sent one worker to remove it.

4.) lastly when I walk out our lift there are notice from town council stating that observe quite few bicycles parked on the ground floor which are broken and rusty. Remind resident by certain date to remove or the town council will take action to remove them.

I am very impressed with this young officer and Bangkit town council employ this ‘gem’. That’s the way to serve the residents. And last but not least, MR JIMMY YAP, pls keep up the good job!!!!

Best Regards
Mdm Chan
Blk 163, Gangsa Road

Friday, 10 May 2019

Dear Sir,

I would like to thank the town council for the landscaping and plants surrounding Blk 147, Gangsa Road, Singapore 670147. Please see attached photos.

Its certainly great to be greeted with beautiful flowers every morning.

I also would like to thank some of the residents in the block especially RC member Mr Quek who contributed in the gardening work as well.

Well Done.

Andrew Jow

Thursday, 2 May 2019

Hi Cynthia,

Apologies for delayed email. Thank you so much for having the tree chopped off! really appreciate it!

Have a good day!

Wednesday, 10 April 2019

Dear Mr Ameen

Thank you for your prompt action on the matter, it is greatly appreciated. Yes, it will help to have the grounds frequently inspected. I am happy for the residents. Now that their void deck is spruced up, it makes living in the area more pleasant.

Have a wonderful week ahead.

Kind regards
Dolly Chan (Mrs)

Wednesday, 3 April 2019

Dear Marcus

Thank you for your prompt and kind assistance in this matter and for liasing with NEA.

I understand your reply that it’s not feasible to place a litter bin at that location.

I hope that you will advise the cleaner to help to clean away all the littered cigarette butts and discarded boxes in that particular area , so as to avoid fire hazard. And please advise the cleaner that if they see the blue recycle bin next to the step area where people always smoke, to help push it back to near other side of bin area.

Lastly, I hope you or NEA will talk to the management of the NTUC Kopitiam and seek their help to remind their staffs not to smoke and litter the stepped area with cigarette butts. If the staffs want to smoke there, advise their staff not to throw their cigarette butts there. Help to throw their cigarette butts at their bins at their Kopitiam

Hopefully the situation will improve.

Thank you again for your prompt, kind assistance and excellent work as our TC Officer. I really appreciate your help.

Susan Tan

Wednesday, 3 April 2019

Dear Shi Yu

Thumbs Up, you have done a great job, fast and straight forward.

This is the 1st time ever that I encountered the fastest response and action, rather than giving those excuse visit unit, leave card to call back.

Keep it Up…


Sunday, 31 March 2019

Dear Sirs

I would like to give compliment to Cynthia Lee from Horticulture. The officer have been patiently follow up with plant pruning that solve the low floor issues.

The officer did it very well and efficiently. Hopefully, the officer will continue to keep up with good quality.

I appreciate with the officer's follow up work that reached to my satisfaction. Thank you.

Best regards,

Monday, 25 March 2019

Dear Lexin,

Thank you very much for coordinating a multi-agencies visit and also a big thank you to each agency for their efforts in helping our neighbour to declutter and keeping his home and our neighbourhood safe.  I am very appreciative of the speedy response in addressing this with many agencies working together.

Special thanks to Tracy, Mr Ong and their team for daily monitoring of the common areas which have improved significantly under their care.

I also sincerely hope that the decluttering will help our neighbour and thank you for arranging a counsellor from Trans Family Service Centre to assist him.

Best regards,
Peng Ann

Thursday, 14 March 2019

Hi Maswanto,

Good morning to yourself!

I would like to express my gratitude to your team and yourself for the immediate response and support rendered.

Thank you. (:

Best regards,
Rebecca Goh

Monday, 4 March 2019

Dear Sir,

I am a resident of Block 112 Clementi Street 13. I have requested for several matters to be looked into many times. And each time Mr Rawi will take the issue into his own hands as though it was his own matter and follow up with it.

With his good attitude, he will politely take note of the issues and make an appointment to visit the site personally and he is always on time and advise was given on the spot. Alternatively he will arrange with the contractor to visit the site to give advice on the next development. Many a time on the same day when I lodge a concern he would on the same day itself sent in the workers to do and complete up the work.

With that, I am very contented with the way Mr Rawi has put in his effort of looking after the residents and the surrounding areas which has reflected the professionalism of the employee of the Town Council.

I do hope that Mr Rawi will be awarded with a good customer service recognition.

Best regards,
Frank Ler

Sunday, 3 March 2019

To who it might concern,

This email is to express appreciation to the Property Officer, Ng Shi Yu, and the Holland-Bukit Panjang Town Council for the action taken to resolve that issue that had plague my block.

The smell of waste have been diminished to the bare minimum.

Please keep up the good work.

Thank You,
Eugene Ong
Resident of Block 517

Thursday, 21 February 2019

Dear Sir / Mdm,

Good Day.

We are the resident of Blk 621 Senja Road.

There was a water flow issue in our unit last weekend. The tap and shower water flow in our house was very little. On the 18th of February, the flow got worse. We called EMU in the wee hours of the night and someone attended to our call for help, promptly. The operator on duty was extremely helpful and understood our situation. We are also very grateful for the assistance rendered by the contractor, Kumar, who came to fix the main water supply tap immediately the following day. The service and turnaround time by the team is definitely commendable.

My sincere appreciation to the team who came to our rescue.

Thank you.

Jasmi & Nazifah

Monday, 18 February 2019

Dear The Officer In Charge,

Reference Case ID 609385 dated 13/Feb/19, Wednesday. I have been facing inconsistent water pressure flow for my home water taps since last year December 2018. It had gotten worst and I have reported the case to PUB on 7/Feb/19, Thursday. Since then PUB and the Town Council Engineers have been following up closely to resolve the problems.

The successful collaboration between PUB and the Town Council engineers had effectively resolved the problems on 16/Feb/19, Saturday. The high level of professionalism, service and dedication rendered by personnel from the EMSU Hotline Unit, Engineers from PUB and Town Council had prompted me to write in to express my thanks and appreciation for their time and effort put in.

To Mr. Abdul Rahim and Mr. Hashim Hayon from PUB, Mr. Jonathan and his team from Town Council, it might be just another day on their jobs. To me, it was an awesome experience to know that your organization had such a great and wonderful people that make life a little better for others.

Well, Kudos to you guys for a job well done and keep up the good work.

Sincerely yours,
Desmond Tang

Tuesday, 13 February 2019

Dear Mr Lee,

Good Job.

Thank you for your fast respond.

Thanks & regards
Joesline Sim

Saturday, 2 February 2019

Hello Marcus,

Thank you for responding and having the issues fixed.

Wishing you a happy lunar new year!


Monday, 28 January 2019

Dear Azmi/Jonathan,

Thank you for the follow up email. I have heard from my mom as well.

Appreciate all your kindness and fast follow up to meet the resident's needs.


Monday, 21 January 2019

Dear Mr Christopher De Souza,

We have noted that Ulu Pandan Town Council have checked Clementi Block 101, 103 void deck flooring regularly. They have repaired and patched up the cracks in last few days.  We are very happy to see that the job of this contractor is perfect. We would like to express our appreciation for your effort, the Town Council Mr Rawi and the team and floor contractor in maintaining the estate in good condition.

Have a good day.

Francis Yeo

Monday, 07 January 2019

Dear Sirs

Thank u so much for your speedy arrangement & kind assistance pertaining to the above matter.

  Have a good n blessed day!

Best regards,

Friday, 4 January 2019

Dear Mr. Lawrence/ Mr. Jamal,

Wish you both and the staff of HBPTC a very happy new year 2019.

Thank you for your prompt and immediate attention to my compliant regarding the illegal m/cycle parking within the void deck.

For your info one of the riders, rode into the void deck last night at 12.15pm revved his engine and went away.

Your immediate action has detered the illegal parking, and the nuisance was lesser for the past 2days.

I hope that will continue and be beneficial to all resident of our block to enjoy peaceful sleep.

Best regards,
H Fathah

Wednesday, 02 January 2019

Dear Mr Ong,

Ms Sim Ann, our MP, visited my flat twice. Her last visit was on 29th Oct 2012 at 8.15 pm whereupon I brought up to her my problem as a resident of this unit. I mentioned the frequent rusty roof debris and dusts being swept down onto my balcony floor despite wooden planks having been nailed onto the timber supports to cover up the spaced out wooden strips that HDB designed as our balcony ceiling. I also mentioned the rainwater seepage problem. She instructed a member of her entourage to help looked into these issues. That officer took down my telephone number but to date, he never contact me at all.

Whenever new property officers visited my unit following my complaints about the same old issues, it gave me heightened hope that these officers will seriously help addressed my problems. Contractors came too. One suggested opening the balcony window to let off the rainwater that seeped from the roof floor through the ceiling edges. I resorted to putting permanent containers on my balcony floor to collect rainwater as I my complaints were all in vain.

Mr Ong, I must say that you deserve accolades for looking into residents' problems like mine seriously. You helped me to solve my over 3 decades of headaches residing here. None of your predecessors under the current Town Council is able to achieve what you did for me. I do appreciate your great effort in organizing a team of officers like Ms Tracy Lim (TC Property Manager) and 2 other Malay looking men to survey my unit on 1st June 2018. On 2nd October 2018, you came with another team comprising of Mr Rahman, your Project Manager from E M Services Ltd, Mr Kevin Seah from Weerong Waterproofing & Services Pte Ltd, 2 foreign workers and a tall, big sized Chinese man. On 25th October 2018, you came with another colleague to inspect the extent of damage following the contractor's foreign workers' oversight on 24th October 2018.

Now that my balcony ceiling repair works had been completed since 15th December 2018 and the rainwater seepages plugged at source, all my problems have been resolved. Many thanks to you and also Mr Kevin Seah who got his carpenter, Mr Lee to customize a replica of my damaged prayer table.

Wishing you all - A Happy, Healthy, Lucky and Prosperous New Year 2019

Warmest regards,
Lisa Chua